Support
Choose the app below for quick guidance. If the issue continues, email support with the app name, your device model, and a brief description of what happened.
For a product that is not found, try scanning the barcode again in even light or search by the exact brand and product name. Product coverage depends on independent data sources and can vary by category.
Ratings are informational estimates based on available ingredient and nutrition data; they are not medical advice or a diagnosis.
Use a clear photo with one main item, little background clutter, and visible brand or design details. Results depend on listings currently indexed by independent search providers.
If nearby results are enabled, location access is optional and can be changed at any time in iOS Settings.
For pitch exercises, allow microphone access and use a quiet room. Headphones can help prevent the reference tone from being detected as your voice.
Microphone audio is analyzed on your device and is not retained by the app.
Support requests are normally answered by email. Please do not include health records, passwords, payment details, or other sensitive personal information.